Question 1

How do I book a court?

Accepted Answer

Book fast in the app. Check member, special, and event court discounts.

Question 2

Can I also book pickleball courts?

Accepted Answer

Yes. You can search and book pickleball courts in the app. (Availability can vary by facility.)

Question 3

What is the cancellation and refund policy?

Accepted Answer

Full refunds are available up to 24 hours before your booking time. After that, partial refunds or no refunds may apply depending on the facility's policy.

Question 4

What payment methods are accepted?

Accepted Answer

We accept credit cards, debit cards, and digital wallets like KakaoPay and NaverPay.

Question 5

Can I get a discount?

Accepted Answer

Yes! We offer member discounts, special facility discounts, and regular event promotions. Check the app for current offers.

Question 6

How do I know if my booking is confirmed?

Accepted Answer

You'll receive a booking confirmation via app notification and SMS immediately after payment is processed.

Question 7

Can I change my booking time?

Accepted Answer

Yes, you can modify your booking through the app if there's availability. Note that cancellation fees may apply depending on timing.

Question 8

What should I do if I'm running late?

Accepted Answer

Contact the facility directly as soon as possible. Contact information is available in your booking details.

Question 9

Are there indoor courts available?

Accepted Answer

Yes! Use the indoor/outdoor filter in the court search to find indoor facilities.

Question 10

Can I book multiple courts at once?

Accepted Answer

Yes, you can book multiple courts for the same time slot if available.

Question 11

How do I find courts near me?

Accepted Answer

Use the location-based search feature in the app to find nearby courts, or search by specific city/region.

Question 12

What if the facility contacts me?

Accepted Answer

Facilities only contact you directly if there are special notices. Generally, you'll just receive a booking confirmation and can visit at your scheduled time.

Question 13

Can I see court photos before booking?

Accepted Answer

Yes! Each court listing includes photos of the facility, courts, and amenities.

Question 14

What are the peak/off-peak hours?

Accepted Answer

Peak hours and pricing vary by facility. Check the court details page for specific pricing information.

Question 15

Can I book for someone else?

Accepted Answer

Yes, you can make a booking for another person. Just provide their contact information during the booking process.

Question 16

How does partner matching work?

Accepted Answer

BACELINE's The system evaluates your skill level, location, preferred playing time, and playing style to match you with compatible partners.

Question 17

Is partner matching free?

Accepted Answer

Basic matching features are free. Premium matching with advanced rules-based suggestions is available with BACELINE Premium.

Question 18

How accurate is the matching?

Accepted Answer

the rating system considers multiple factors including skill rating, playing frequency, location, and user reviews to ensure high compatibility.

Question 19

Can I filter by skill level?

Accepted Answer

Yes! You can set preferences for partner skill levels, playing style, and availability.

Question 20

How do I contact matched partners?

Accepted Answer

Use the in-app chat feature to communicate with matched partners and arrange games.

Question 21

Can I block or report users?

Accepted Answer

Yes, you can block users or report inappropriate behavior through the user profile menu. We take safety seriously.

Question 22

How is my skill level determined?

Accepted Answer

Your skill rating is calculated by the rating system based on match results, opponent ratings, and game scores.

Question 23

Can I update my profile preferences?

Accepted Answer

Yes, you can update your playing preferences, availability, and skill level anytime in your profile settings.

Question 24

What if I don't like my matches?

Accepted Answer

You can adjust your preferences or use the feedback feature to help improve future match recommendations.

Question 25

Can I find partners for doubles?

Accepted Answer

Absolutely! You can search for doubles partners or join existing doubles teams.

Question 26

How do I join a tennis group?

Accepted Answer

Browse tennis groups in your area and send a join request. Group admins will review and approve members.

Question 27

Can I create my own group?

Accepted Answer

Yes! You can create and manage your own tennis group through the Groups section.

Question 28

How do I register for a tournament?

Accepted Answer

Browse tournaments in the app, select one you want to join, and complete registration with payment.

Question 29

What tournaments are available?

Accepted Answer

BACELINE hosts official official ranking tournaments, regional competitions, and friendly club matches.

Question 30

Can I get ranking points?

Accepted Answer

It depends on the sport. Official tennis events award KATA (or the listed association) ranking points. Official badminton events award Korea Badminton Association (BKA) points. Check the tournament page for the ranking link.

Question 31

What if I need to cancel my registration?

Accepted Answer

Cancellation policies vary by tournament. Check the specific tournament's refund policy before registering.

Question 32

Can I register as a team?

Accepted Answer

Yes! For doubles tournaments, you can register with a partner or find one through partner matching.

Question 33

How do I check the tournament bracket?

Accepted Answer

View real-time tournament brackets, schedules, and results in the tournament details page.

Question 34

What if my partner cancels?

Accepted Answer

You can find a replacement partner through the partner matching feature or contact tournament organizers.

Question 35

Are there age or skill restrictions?

Accepted Answer

Each tournament has specific eligibility requirements listed in the tournament details.

Question 36

How do I submit match scores?

Accepted Answer

Tournament participants can submit scores through the app, which are verified before being finalized.

Question 37

Can I view past tournament results?

Accepted Answer

Yes, all past tournament results and brackets are available in your tournament history.

Question 38

What equipment do I need?

Accepted Answer

Tennis: racket and tennis shoes. Badminton: racket and indoor court shoes. Whether balls or shuttles are provided is in the event notice.

Question 39

How early should I arrive?

Accepted Answer

Arrive at least 30 minutes before your scheduled match time for check-in and warm-up.

Question 40

Does BACELINE run badminton tournaments?

Accepted Answer

Yes. In the app's Tournaments tab, filter by badminton to enter Korea Badminton Association (BKA) events. Registration and payment use the same app as tennis.

Question 41

How do I earn BKA ranking points?

Accepted Answer

When a tournament linked to BKA ranking ends, results become points. Winner 70, runner-up 50, joint 3rd 30, then main-draw and prelim results. Totals are tracked separately by division (Beginner, D, C, B, A, S).

Question 42

What are the Beginner, D, C, B, A, S divisions?

Accepted Answer

They are badminton skill divisions. They are not the tennis KATA divisions (Rookie, Azalea, and so on). Enter the division that matches your grade.

Question 43

How is this different from tennis tournaments?

Accepted Answer

Registration, groups, prelims, and the main draw work the same way. Ranking is different: official tennis uses KATA; official badminton uses BKA.

Question 44

Do I still need a doubles partner?

Accepted Answer

Yes for doubles events. If the partner field is empty before the draw is made, you may not be allowed to play. Check the event notice.

Question 45

Are scores entered as best-of-three to 21?

Accepted Answer

Matches on court follow badminton rules. The app records the match score only. There is no automatic 21-point scoring yet.

Question 46

Where can I see BKA rankings?

Accepted Answer

BKA-linked badminton results and division standings are on BACELINE. They are not mixed with tennis KATA rankings.

Question 47

Is the app free?

Accepted Answer

Yes! BACELINE app is free to download and use. Premium features are available with BACELINE Premium subscription.

Question 48

Which platforms are supported?

Accepted Answer

BACELINE is available on both iOS (App Store) and Android (Google Play).

Question 49

How do I update the app?

Accepted Answer

Enable automatic updates in your device settings, or manually update through the App Store or Google Play.

Question 50

What if I forgot my password?

Accepted Answer

Use the 'Forgot Password' feature on the login screen to reset your password via email or SMS.

Question 51

Can I use multiple devices?

Accepted Answer

Yes, log in with the same account on multiple devices. Your data syncs automatically.

Question 52

How do I contact customer support?

Accepted Answer

Access customer support through the app's Settings menu or email support@baceline.io.

Question 53

Does BACELINE support badminton like tennis and pickleball?

Accepted Answer

For tournaments, yes. Badminton events can be linked to Korea Badminton Association (BKA) ranking. Court booking is still tennis and pickleball facilities.

Question 54

What is BACELINE?

Accepted Answer

BACELINE is for court booking, partner matching, tournament registration, and performance analysis. Courts cover tennis and pickleball; tournaments cover tennis, pickleball, and badminton.

Question 55

Which countries is BACELINE available in?

Accepted Answer

Currently available in South Korea, USA, and Japan, with plans to expand globally.

Question 56

How is BACELINE different from other apps?

Accepted Answer

BACELINE brings court booking, partner matching, tournament management, and PSR ratings together in one platform.

Question 57

Is BACELINE only for advanced players?

Accepted Answer

No! BACELINE welcomes players of all skill levels, from complete beginners to professionals.

Question 58

Can I provide feedback?

Accepted Answer

Yes! We welcome feedback through the app's Settings > Feedback section or via email at feedback@baceline.io.

Frequently Asked Questions

Still have questions?